Our commitment to 5-star customer service

Did you know 100% of our customers would recommend us to a friend? The HBF Star Rating is an award scheme for home builders, which recognises excellence in customer satisfaction.

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The scheme, previously only available to UK home builders, has been extended to Scotland with Malcolm Allan achieving a five-star rating at the first time of asking.

Each year the Home Builders Federation (HBF) awards a Star Rating of between one and a maximum of five stars based on homeowners’ feedback collected via the National New Homes Survey carried out by the National House-Building Council (NHBC).

Malcolm Allan Housebuilders is the only Aberdeenshire-based developer to achieve a five-star rating.

Colin Wood, Operations Manager said: “We are incredibly proud of this achievement which recognises the hard work and dedication of our entire team. From our Sales Advisers to our Site Managers, all trades and trusted suppliers, we recognise this is a real team effort.

“We would like to thank our valued customers for participating in the survey and for their support. We were particularly delighted to see that 100% of our customers surveyed said they would recommend Malcolm Allan to a friend.”

Strict conditions have to be met to qualify for a five-star rating. The scale of the survey, believed to be one of the most comprehensive continuous industry research exercises in the country, ensures that its results provide a robust and accurate representation of builder performance.

More information about the scheme can be found below.

View The HBF Report

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